Pop Nation Australia Terms & Conditions
Pop Nation is a Registered business (ABN: 82 613 312 299) and by using this online store or by clicking on the “I have read and accept the terms and conditions of sale” at the checkout, you are accepting the terms and conditions as stated below.
All prices quoted on Pop Nation are Recommended Retail Price (RRP) or a competitive price for which a particular product can be purchased elsewhere. Products and pricing change frequently and we reserve the right to adjust our price accordingly, without prior notification. From time to time we may have sales, promotions or specials on items that may be obsolete or overstocked in which case, you may pick up a bargain!
Customers who purchase goods on Pop Nation using a credit card or PayPal will have their order processed immediately at the quoted price at the checkout in $AUD.
Pre Order Payments
Pre Order payments are to be made in full at the time of your order or within the required payment plan time frame. The initial upfront full payment or deposit secures your particular piece ie. reserves it, but it is non-refundable. If you change your mind or wish to cancel, you can apply this deposit against another product or simply maintain a store credit until you find another item that you want. Cash or PayPal refunds will not be given for change of mind.
Pre Order ETAs
The estimated arrival times listed on our pre order items are subject to change without notice. We do update ETAs on the website regularly and you can always email or call us to confirm in stock dates.
Pop Nation is not responsible for the content of any other websites linked to or from our Pop Nation site.
International Shipping (New Zealand Customers)
New Zealand customers are responsible for any customs duties, taxes or fees payable. Please note, that as a registered business we are unable to ship international orders as a ‘gift’ and all shipments must be declared as ‘merchandise’.
Restrictions on Use of Pop Nation Australia
Users may not copy, store, reproduce, or in any way exploit the information contained in our website without the prior permission from Pop Nation Australia.
Users may not use Pop Nation to transmit any material which may be considered threatening, offensive or harmful in any way.
Users may not use Pop Nation to promote the use of other businesses in any way, explicitly or impliedly, without the prior written consent of Pop Nation Australia.
The Pop Nation Australia website includes designs and images that are the property of Pop Nation Australia Pty Ltd and may not be reproduced.
Whilst we are constantly updating out website, and make every effort to ensure that the information contained on our website is accurate, we do sometimes experience stock loss or gains on certain items. If a loss has occurred on an item you have purchased, any money received for the item will be refunded in full. If we experience a gain on an item, we will endeavour to update the website to reflect that as soon as possible to make the item accessible to the public.
Pop Nation Australia makes every effort to ensure that the material on this website is free from error, however we do not guarantee the accuracy and completeness of the information on our website, including pictures, descriptions and prices. Occasionally Pop Nation Australia uses prototype images. Pop Nation Australia will not be held responsible if the actual product varies from the released prototype image.
Pre Order dates are a rough guide only, and shipping date can vary from stated timeframe. Please take this into consideration before purchasing a Pre Order item.
Funko Pop! Vinyl Damages Policy
Funko Pop Vinyls are a mass produced toy line from various factories across the Far East region. Funko have their own Quality Control program to ensure the product they are producing meet with their company standards. As a retailer, we look over the products to ensure they are the correct items and to discard any obviously defective items.
As a mass produced toy line, there are variations in the manufacturing process that do occur. This can include but is not limited to, slight creases or scuff marks on packaging, minor paint variations, stickers included or not included on boxes et. These are all considered “minor variations” in a mass produced product. You should also keep in mind that the packaging of these products are a way to get the actual POP vinyl from A to B. They are designed to assist retailers and Funko themselves to promote and sell what is actually inside the box – the collectable toy.
Pop Nation Australia will do our best to ensure your product is in as good condition as possible, and in some cases, we can source new boxes. However, we will not be replacing or refunding products that have “minor variations”. The products are still fit for their intended purpose, which is a fun collectable toy to play with or display and there is nothing further we, as a retailer, can do for customers seeking a pristine product.
These products have passed Funko QC and have been deemed fit for retail markets across the globe by Funko. If you have a particular issue with the quality of Funko’s products, please contact Funko through their website at www.funko.com to provide that feedback.
The rationale behind this policy is that what is considered a “mint” or “pristine” Pop! Vinyl collectable toy or what is deemed an “issue” with a Pop! is a subjective view held by the individual and varies widely from consumer to consumer. We, as a retailer of collectables, simply have to draw on our collective knowledge and experience in the industry and cast an objective view on what we consider are products that have a “defect” vs products that have a “minor manufacturing variation”.
For those collectors that are fastidious about pristine boxes, we at all times try our best to get replacement boxes where we can, however we cannot guarantee this.
All orders are final. Whilst every effort is taken to assist you with any changes required to your order prior it being sent out, once an order is sent, it is completed.
Our return, refund and cancellation policies are available at the bottom of any page and covers damaged orders and change of mind. Please ensure you have read and understand these policies, as Pop Nation Australia have changed our policies in regards to change of mind and/or have doubled ups and whilst cancellations are accepted, full refunds will not be provided.
All orders have a handling time of 3-4 business days, in some cases we may be particularly busy due to a promotion or Comic Con release. While we endeavour to work as quickly as possible, there are only so many hours in a day – I have a family who I care for alone – and they do like to see me before bed!
In the event that an item is not in stock, Pop Nation Australia will contact you to let you know and discuss your options, this may increase your order’s handling time. Once posted, orders can take 1-8 days (depending on location) to reach their destination. Please note, we do not post using express post and cannot guarantee your order will arrive by a set date.